Product Questions

Q: What types of products do you offer?

A: We offer a wide range of products including accessories, clothing, headwear, hiking shoes, kids’ shoes, kids’ racquets, lifestyle sneakers, men’s clothing, padel accessories, padel racquets, pickleball accessories, pickleball paddles, pickleball shoes, platform tennis accessories, platform tennis paddles, racquetball accessories, racquets, running shoes, sandals & slides, and shoes.

Q: Are your products suitable for all ages?

A: Yes, we have products designed for both adults and children, including kids’ shoes and kids’ racquets.

Q: Do you offer products for specific sports?

A: Absolutely! We cater to various sports such as padel, pickleball, platform tennis, racquetball, and running.

Shipping & Delivery

Q: What are your shipping options?

A: We offer two main shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 business days, and Free Shipping via EMS for orders over $50, which typically takes 15-25 business days.

Q: How long does it take to process an order?

A: Orders are processed within 1-2 business days after placement.

Q: Do you ship internationally?

A: Yes, we ship globally except for some remote areas in Asia.

Q: Can I track my order?

A: Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery.

Returns & Exchanges

Q: What is your return policy?

A: We offer a 15-day return policy from the date of receipt. Items must be in their original condition and packaging.

Q: How do I initiate a return or exchange?

A: Please contact our customer service team at [email protected] for assistance with returns or exchanges.

Payment

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, JCB, and PayPal.

Q: Is my payment information secure?

A: Yes, we use secure payment gateways to ensure your information is protected.

Account & Customer Support

Q: How can I contact customer support?

A: You can reach our customer service team at [email protected] for any inquiries or assistance.

Q: Do I need an account to place an order?

A: No, you can place an order as a guest, but creating an account allows you to track orders and save your information for future purchases.

General

Q: What is your company address?

A: Our company address is 1621 Cooks Mine Road, BALTIMORE, US 43105.

Q: What is your website domain?

A: Our website domain is sportsnstylish.com.