Shipping & Returns Policy

Shipping Information

At Sports & Stylish, we aim to provide you with a seamless shopping experience. Below are the details of our shipping options, processing times, and delivery estimates:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Options

  • Standard Shipping: We use DHL or FedEx for standard shipping. Delivery typically takes 10-15 business days after dispatch. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery usually takes 15-25 business days after dispatch.

Shipping Regions

We ship globally, excluding certain remote areas and parts of Asia. If you are unsure whether we deliver to your location, please contact us at [email protected].

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If you are not, we offer a straightforward returns and exchanges process. Please review the details below:

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must meet the following criteria:

  • The item must be in its original condition, unworn, and with all tags attached.
  • The item must be in its original packaging.
  • Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable:

  • Accessories: Headwear and certain sports gear.
  • Footwear: Shoes that have been worn or are not in their original packaging.
  • Racquets: Padel, Pickleball, and Platform Tennis Racquets that have been used.

How to Initiate a Return or Exchange

Follow these steps to initiate a return or exchange:

  1. Contact our customer service team at [email protected] to request a Return Authorization (RA) number.
  2. Once you receive your RA number, pack the item securely in its original packaging.
  3. Include a copy of your original invoice and the RA number inside the package.
  4. Ship the package to the following address:
    Sports & Stylish
    1621 Cooks Mine Road
    BALTIMORE, US 43105

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order # [Your Order Number]

Body:
Dear Sports & Stylish Team,

I would like to request a return/exchange for my recent purchase. Below are the details:

Order Number: [Your Order Number]
Item(s) to Return/Exchange: [List the item(s)]
Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with a Return Authorization (RA) number and any further instructions.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Process

Once your return is received and inspected, we will notify you via email. If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Exchanges

If you are exchanging an item, please indicate the new item you would like to receive in your return request. Once we receive your returned item, we will process the exchange and ship the new item to you. Shipping costs for exchanges will be covered by us.

Contact Us

If you have any questions about our Shipping & Returns policy, please contact us at [email protected].

Thank you for shopping with Sports & Stylish!